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ekdicksons's avatar
ekdicksons
Joining in
10 months ago

Return of equipment I don’t have

  • Hi, I have recently cancelled my account after many years, and have received an email regarding return of equipment. 
    I have been asked to return 2 set top boxes, an Arris and a Samsung, as well as the router. 
    I only have 1 set top box (Arris) and the router. I can only assume that the Samsung box was the one replaced years ago by an engineer becoming faulty. Can you assist. 
    Regards Margaret

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  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi thee ekdicksons 👋 Welcome to the forum and thanks for your post 😊

    Sorry to see you've had this notice to return equipment you no longer have. I'll be happy to assist with this so I'll pop you a PM to confirm some details.

    Regards

    Nathan