Hello, I ended my contract with Virgin and keep getting letters and messages about returning my kit. I have not received any packaging and have just reordered some but it says it will take 7 working days to arrive and I am being warned about a £65 charge in 9 days! What do I do to not get charged?
Forum TeamHi Az80
Welcome to our forums and sorry to hear you have been having issues when trying to return equipment. We truly want to do our best to help from here. Did you request a new packaging here. We are happy to look into this with you and work with you on a resolution. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
Yes I have ordered it twice now but it hasn't arrived and I will end up being charged through no fault of my own!
Forum TeamIn this case, we will be happy to look into this for an alternative resolution. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
