Forum Discussion

Khirsig's avatar
Khirsig
Just joined
3 hours ago

Return kit - alternative

I am being charged £48 to return a kit by yodel when express 24 hours, tracked and signed for by post would cost £13.40.

Why would I need to use yodel?

How can I cancel the charge and send by post instead?

 

1 Reply

  • goslow's avatar
    goslow
    Alessandro Volta

    It should not cost you anything to return equipment to VM

    https://www.yodel.co.uk/returns/virgin

    either by requesting packaging or printing your own label

    Are you describing a £48 charge which VM will apply if you do not return VM's equipment?