Forum Discussion

ironage12's avatar
ironage12
Tuning in
12 hours ago

Return Equipment

Just had a email regarding return of my faulty V6 box, saying we might be charged if we don't return equipment. On the 21st November, an engineer called Craig , ID 61066, fixed our problem with a new V360 box. He took the faulty V6 box with him to save us returning the box through the post. Can anyone check this out as I don't want to be charged for a box that has already been returned . I can see on this forum that this is an ongoing problem with Virgin for lot's of customers.

Thanks 

Steve

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    10 hours ago

    Hi Steve,

    Thanks for your post and welcome back to our community.

    I'm sorry to hear you've received an unexpected email regarding the equipment return. 

    I'll send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.