Return Equipment to o2 store

Question

My contract ended over a week ago. Not received the return packaging yet.

I dont want to use Yodel anyway, as they have a terrible reputation in the area.

I saw online that you can return to an o2 store, so popped in to my local one. They said they can only return the devices with a Return Label, but not a yodel one. Both 150 and Live Chat can only create labels for Yodel.

I see other posts online of people returning to o2 stores and getting a receipt.

Is my local o2 store staff member just unfamilair with the process? How can I prove to them that they can indeed takes the return devices in store?

Steven_L · Answer

Hello someonew,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return. Your local O2 store should have been able to take your equipment back without a returns label and give you a receipt for that. I'm sorry that this didn't happen on this occasion for you. If the O2 store won't take your equipment, you would need to send this back to us via Yodel as they are our delivery partners.
Kind Regards,
Steven_L

someonew · Answer

Thanks Steven but Yodel have a terrible reputation locally. Parcels go missing.

I want to use the local o2 store. What can I ask them to do specifically? Is there a procedure they need to follow/App to use?

Matthew_ML · Answer

No problem and we understand this.
No, you simply take this into the O2 store they will take some details from you to note this down and that's it all done.
You can this to any O2 store.&nbsp;

someonew · Answer

This worked!Took it to the same o2 store, different member of staff - knew exactly what to do!!&nbsp; Thanks

Matthew_ML · Answer

Glad to hear this.
If you need anything else in the near future do let us know
Enjoy your evening.&nbsp;

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Return Equipment to o2 store

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