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Deekidson's avatar
Deekidson
Joining in
7 months ago

Return Cisco Tivo box 500gb

Hi there,

I've been asked to return a Tivo box that I haven't used for at least 2 years. When I reduced my virgin package from including tv to just being broadband I was told I didn't need to return it so I recycled it. I am now leaving virgin and have received an email telling me I need to return it along with my hub (sending the hub back is no problem) I don't have any proof of being told not to return the box previously, am I now going to be charged for it? If so, how much? 

Thanks so much for any help! 

2 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago

    The last time I checked, there wasn't a charge listed for non-returned TiVo's in the T&Cs/price guide.

    Unfortunately I can't currently locate an up-to-date equivalent to check.

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Deekidson,

    Thanks for posting and welcome to our community 😊

    If this is an old Tivo there will be no charge attached to the box, therefore it's okay if it's not returned to us.

    You can read more on what equipment we require back here 

    Alex_Rm