MariuszL
12 months agoJoining in
Resetting password does not work
Hello,
I tried to access my account recently and system does not recognise already used, stored password. No matter what new password I try to use, all within the guidelines, it always does say it is invalid. I have been with Virgin for more than a decade now, but I am milimeters away from just canceling my direct debit and leaving, especially that as a person hard of hearing I cannot use your phone services and there is no way to talk to someone face to face anymore. Can anyone from Virgin help with that?