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rbetts100's avatar
rbetts100
Dialled in
2 years ago

Reset password not working

I am trying to help my mother in law change her password so she can review her package. She is paying way too much. Every-time she tries to reset her password, no matter what combination of letters and length. The length say invalid and you cannot confirm the second password.  

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  • rbetts100's avatar
    rbetts100
    Dialled in
    2 years ago

    I fixed this. You need to disable cross site scripting in your browser settings. Why Virgin can’t advise this is beyond me. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Hi rbetts100 

      Thanks for posting and welcome back to the community.

      Apologies for any resetting issues but glad you have got this sorted.