Forum Discussion

Nixoff1's avatar
Nixoff1
Joining in
11 months ago

Reset Password Not Working

I had to buy a new phone and can't remember my password. I am trying to set up the app on my new phone and as I can't remember my password, it prompts me to reset the password. It doesn't matter what password or combination I try, it will not accept anything. I notice that this seems to be a prevalent issue for many other people. I would appreciate some help to resolve this.

    • Nixoff1's avatar
      Nixoff1
      Joining in

      I have already tried using the reset option and unfortunately it doesn't accept any combination of password. I have followed the rules and nothing works. I've noticed this is a common user issue and would appreciate some tech support as I have seen offered to others with this same issue.

  • Does anyone know how I can get some tech support from Virgin? I tried calling and it was an absolute nightmare, I almost lost the will to live!

    All other posts I've seen with this issue have had a response from tech support saying they will PM them.

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi Nixoff1,

      Thanks for posting and welcome to our community 😊

      Sorry to hear you're having some issues signing in online, so I can get a few more details from you I've popped you over a private message.

      Alex_Rm