Forum Discussion

GWill71583's avatar
GWill71583
Joining in
3 years ago

Reset password not working

I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I've seen on the forum that loads of people have had the same issue over the years but the result doesn't seen to be solved on the forum. Can someone please help?

Literally everything you need to do on the virgin media website requires you to sign in, the live chat section just tells you there is one rather than takes you to a live chat, and the telephone has no relevant options (while clearly trying to avoid anyone speaking to a human).

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  • Jermainereid's avatar
    Jermainereid
    Just joined
    4 months ago

    Hi Team,

    Set up a new account with a Virgin for Internet. 

    I received emails with confirmation.

    Then I want to access my internet settings and dont know my password. Tried doing a password reset and it NEVER comes through. Really appauled at the moment. 

    Your phone lines are actually horrible because no matter I do, I go round and round with the robot trying to talk to a human.

    Can someone please PM me!

    Regards