Forum Discussion

GeriStein's avatar
GeriStein
Just joined
2 hours ago

Request for Temporary Access to Disconnected Ntlworld Mailbox

Hi Team,

I am a current Virgin Media customer and I am trying to regain access to my orphaned ntlworld.com email address after I changed the main email on my account from ntlworld to gmail.

Could a member of the Forum Team please help me by granting access to the ntlworld mailbox so I can access my emails by providing an app password.

I am happy to provide my old account details or verify my identity via Private Message. Thank you.

1 Reply

  • goslow's avatar
    goslow
    Alessandro Volta
    56 minutes ago

    Providing a third party email address to VM should not have resulted in your ntlworld mailbox being orphaned.

    Was the ntlworld mailbox working correctly before you provided the Gmail address?

    By what means are you trying to access the ntlworld mailbox now?