Hi, I’ve had problems with my hub 4 and have been on the phone today and they are sending a replacement out and also said after we get the replacement we will get the WiFi pod, when will I get a confirmation email about both of these and when will it show up in my orders?
thanks in advance
Forum TeamHi Littlesue73,
Thank you for reaching out to us in our community and welcome, sorry to hear your Router is faulty and that a new one is required, when any equipment is replace due t a fault you do not receive any notification, this generally takes up to 5 working days,
The Pods should show on your Online Account under my orders.
Regards
Paul.
Thank you for your reply, yep it’s now showing in my account for the new hub and the black wifi pod, so I can now track it.
Forum TeamThat's great to hear thank you Littlesue73
Please do let us know how things are looking once the Hub and pod have arrived?
