Forum Discussion

Littlesue73's avatar
Littlesue73
On our wavelength
2 years ago

Replacement hub 4 order and WiFi pod

Hi, I’ve had problems with my hub 4 and have been on the phone today and they are sending a replacement out and also said after we get the replacement we will get the WiFi pod, when will I get a confirmation email about both of these and when will it show up in my orders? 

thanks in advance 

  • Hi Littlesue73,

    Thank you for reaching out to us in our community and welcome, sorry to hear your Router is faulty and that a new one is required, when any equipment is replace due t a fault you do not receive any notification, this generally takes up to 5 working days, 

    The Pods should show on your Online Account under my orders.

    Regards

    Paul.
     

    • Littlesue73's avatar
      Littlesue73
      On our wavelength

      Thank you for your reply, yep it’s now showing in my account for the new hub and the black wifi pod, so I can now track it. 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        That's great to hear thank you Littlesue73

        Please do let us know how things are looking once the Hub and pod have arrived?