Forum Discussion

SummerSkies's avatar
SummerSkies
Tuning in
11 months ago

Repeated requests to return equipment, that I have already returned.

I returned the original router via Yodel on 19/03/2024  The Yodel app shows that the return is complete. I have the tracking number in app and a receipt. I'm receiving texts and emails daily, asking me to return the item. There's no way of emailing anyone to state this is complete as far as I'm concerned. What am I supposed to do?

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Hi there SummerSkies 

    Thank you so much for your post and welcome to the community forums, its great to have you back. 

    I am so sorry that you have faced this issue with your return and thank you again for posting. I will be happy to take a closer look with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.