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LukeGompertz's avatar
LukeGompertz
Joining in
11 months ago

Reopen complaint?

I would like to re-open a complaint. The complaint reference is C-1503241493.

When I lodged my complaint Virgin Media immediately "resolved" it and sent me an email saying "here's what we agreed" (when I haven't agreed to anything).

Can someone here help me re-open the complaint? Because this happened twice to me now on the VM web chat. This is a bit frustrating because the Ombudsman does not consider the "resolved" letter to be a deadlock letter.

Thanks.

  • Hi LukeGompertz 

    Thanks for posting and welcome to the community.

    Sorry to hear of the complaint dispute and I shall send you a PM now so we can check what's happened.