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andrew_butter's avatar
andrew_butter
Tuning in
12 months ago

Rented movie unwatchable

Hi, 

I rented the new Godzilla film on Virgin movies last week, when I tried to play it kept not playing even though all other devices on the same connection worked fine.

I was hence unable to watch this film, it started and got about 2 minutes in once before crashing again, can this be refunded as I'm not wanting to pay for a movie I never watched. 

Thanks all the best

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi andrew_butter 

    Rented movies are only available for 48 hours from when you first start watching them.

    It may be best to contact the Virgin Media Store by phoning them on 0800 027 0801. They are open 9am to midnight Sunday to Thursday,  and 9am to 3am Friday and Saturday. (taken from the

    https://www.virginmediastore.com/pages/help-faq page

    According to the https://www.virginmedia.com/legal/virgin-media-store  Help & Support and Complaints section 

    Complaints should be sent by post to us at Virgin Media Store, Virgin Media Store Complaints, PO Box 200, Kirkcaldy KY2 6WD or emailed to customerservice@virginmediastore.com

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for your post on our Community Forums andrew_butter, and welcome back to our Community Forums!

    Sorry to hear of the difficulty faced when trying to watch the film you rented from the Virgin Media Store.

    Do please keep us updated with how you get on from the direct contact advised by newapollo and if required, we can be on hand to assist you further

    Thanks

    David_Bn