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Deanr90's avatar
Deanr90
Joining in
2 years ago

Renewed package online

Used the emailed link to renew package on 19th Feb, received the documents with an activation date of 26th Feb. 

Overall new package cost on documents and Webteam@virgonmedia.com order confirmation is £63, really happy with that.

Heard nothing since then. 

My next bill is £171.36 which is my out of contract price.

Why hasn't this been updated on my account and also why can't anybody in the call centres able to see these orders.

I've been pulling my hair out with it tonight, over 2 hours on the phone!

Seems something so simple yet has become so difficult.

 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Deanr90 👋 Welcome to the community! Thank you for posting. 

    Sorry to hear about these concerns regarding your recent package change / web order, and your experience getting support with this by phone. 

    We will need to take a closer look at the account so we can investigate and offer some help with this. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞