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Mwells66's avatar
Mwells66
On our wavelength
7 months ago

Renewed online

As per other posts, I renewed online through my account, same package slightly higher price, but still much closer to what I was paying than what was offered by multiple agents on chat and retentions. Email to confirm pre contract and email to confirm my order, but I've yet to receive any confirmation that it has been applied, and my contract has not been updated on my account.  When will the web team actually inform me it's went through?

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    7 months ago

    Hey Mwells66 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the renewal you are facing.
    I will look in to this for you and assist you on this.

    I will send a private message to further assist. 📧

    Kind regards,
    Ilyas.