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Hayze's avatar
Hayze
Dialled in
2 years ago

RENEWAL PROBLEMS

My contract is shortly coming to an end, I was going to cancel but decided to check my deals on My Virgin Media App and accepted a new 18 month contract. Got a confirmation email with an order number and activation date of 27th March. This date has now passed, no further communication from Virgin Media and when I check on My Virgin Media App on the "Orders and Appointments" option apparently I have no open orders!!

Virgin Media you seriously need to sort out your customer services or you will have no customers to service!!

I have tried calling and the Indian call centres are worse than useless, WhatsApp also completely useless and online chat offered me a deal on TNT Sports then I got cut off!

I would like to speak to a UK Virgin Media representative before I cancel and go back to Sky due to your incompetent customer service.

 

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  • Hayze's avatar
    Hayze
    Dialled in
    2 years ago

    I'm also in the same position as are many others posting on this forum. Virgin Media are going to lose a lot of customers if they don't improve their customer services. I tried calling, WhatsApp and Live chat and have now resorted to this forum which will be my last resort. If not sorted then I will take my custom elsewhere.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Hayze,

    Thank you for your post and welcome back to our community forums. We're here to help.

    We're sorry to hear that there seems to be some kind of complication regarding a package change. Please respond to the private message that I'll be sending to you shortly and we can proceed from there with this.

    Thanks,