Been trying to renew for over a week. Can’t get on the page at all, constantly reloads then says it can’t be reached due to too many redirects. Called and was basically told to try again. Out of contract, it’s going up end of this month, don’t seem to be able to sort it. Also tried text and what’s app functions, literally hitting a brick wall trying to resolve it.
Hi Lauraknowles
Have you tried clearing the cookies/cache on the browser? This will force the page to reload completely and not bring up the one that's saved in memory.
You could also try using an incognito window, different browser or different device.
The text and what's app services can take 4 to 6 hours as phone calls take priority.
I'm afraid that the forum team can't process regrades or help with pricing, however you should speak to retentions (thinking of leaving) option 4 when calling either 150 from a phone, or 0345 454 1111 from any other phone.
Call around 8am if possible when lines first open and are least busy and see what price you can negotiate. They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Or failing that you can place your cancellation with that team.
Hi Lauraknowles
Welcome back to the community
Really sorry to hear that you've not been able to access the renewal page to look at the available deals.
Has the steps kindly provided by newapollo helped with loading the page at your side?
Keep us posted with how you get on and we can support further if needed.
I’ll have a try and let you know. Thanks for replying
I’ll try this, thanks!
Hi Lauraknowles,
Thank you for joining me in a private chat and for clearing security, I am glad to hear you have now been able to speak to our Customer Relations team and have been able to negotiate a new deal, if you do need any further help, please do not hesitate to reach back out.
Regards
Paul.
Getting absolutely no where with anyone here. No one is coming back to me. I can’t resolve on the phone despite getting emails telling me I can! I call and they tell me to just keep trying the site. Now the page has gone from not loading at all to this
All sorted now. Had to go through to retentions on the phone but they have sorted it out for me now. Thank you.
