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jclparker's avatar
jclparker
Joining in
2 months ago

Renewal order still not gone through

Hi I renewed my virgin media broadband for 18 months on 3rd March, but the order still hasn’t gone through.

can you look into this?

thanks,

jason

 

Renewals

1 Reply

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello jclparker.

    Thanks for your post and welcome back to our community.

    I'm sorry your renewal quote has not gone through yet.

    I'd like to take a look at this for you.

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L