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Jmcw's avatar
Jmcw
Joining in
22 hours ago
Solved

Renewal offers

Can anyone confirm if your renewal offers on the Virgin app include any add ons ie. TNT sports or if the price quoted is only for the  mega package. Wording is very confusing "same package better price".

  • Kath_P's avatar
    Kath_P
    20 hours ago

    Hi Jmcw3, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion. The wording for the package will relate to the main aspects of the package - Speed of broadband, tier of TV service and call package. For any add on's, you'll need to check these are included in the pre-contract documents that are sent. If there are things missing, these would not be included.

    Many thanks, 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 hours ago

    Hi Jmcw3, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion. The wording for the package will relate to the main aspects of the package - Speed of broadband, tier of TV service and call package. For any add on's, you'll need to check these are included in the pre-contract documents that are sent. If there are things missing, these would not be included.

    Many thanks,