Forum Discussion

aaronwright's avatar
aaronwright
Joining in
4 months ago

Renewal offers laughable

After being a loyal customer for many years its now time to leave infact disconnection date is wednesday so 1 days time, the renewal offers was 3 times what im paying, I then get a message to say contact on chat as they have a fab deal to offer me to stay so I did and that wasnt much better, the attitude of the people ive spoken to has been awful, one actually said theres no point in trying to compromise as they can't do anything as the deals are set by computers so basically luck of the drawer and was basically told take it or leave it so im leaving it so disappointed 😞 

10 Replies

  • aaronwright's avatar
    aaronwright
    Joining in
    4 months ago

    I have been a customer for many years and the renewal offers ive been offered have been awful, I disconnect on wednesday, I then get a message saying contact the chat for an offer to stay thought oh give them a chance it was diabolical 3 times the amount im paying, the service hasn't been thst reliable over the last few months but persevered as its a new area for them and the price was reasonable for this, I was over a week without services at one point, people ive spoke to have been less than helpful and their attitude stank it was oh these are the offers take it or leave it, one even said theres no point in trying to haggle as the prices are set by the computer and basically luck of the drawer, horrendous 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 months ago

    Hey aaronwright, thank you for reaching out and a warm welcome to the community we are sorry to hear about your renewal issue.

    Have you taken a look here to see what deals we may have for you? 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      4 months ago

      Please can you send us a screenshot of this error.

      It sounds like the link may be broken. Cheers

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      4 months ago

      Just checked this, looks like it is.

      This link is working we have just tried this one. 

  • aaronwright's avatar
    aaronwright
    Joining in
    4 months ago

    Yes it just says to chat no renewal offers the one I was offered when I spoke to them was terrible 

  • aaronwright's avatar
    aaronwright
    Joining in
    4 months ago

    I get disconnected tomorrow so looms like it will be a goodbye from us 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      4 months ago
      aaronwright wrote:

      so looms like it will be a goodbye from us 

      You can always come back in a few months as a "new" customer and get the relevant deals...

    • goslow's avatar
      goslow
      Alessandro Volta
      4 months ago

      If your VM service has not been good recently, then signing up for another 24 month lock-in may not be in your best interests anyway. Once you are back on a minimum term again, you will find it hard to get out (because VM makes it so).

      Do as Adduxi suggests. Sign up elsewhere for a time and return to VM as a 'new' customer with new customer pricing.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      4 months ago

      Thanks for coming back to us Aaronwright. To have your package reviewed, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.