Renewal offer
Renewal contract offer on the app. Accepted and Virgin Media Contract Information sheet and Summary sheet received by email.
Just over a week later I received an email which had an attached Service change receipt. The email stated Nextlix had been removed (was on Contract information and summary sheets) and nothing showing on the service change receipt either.
Spoke with agent who informed me I will be able to login to Netflix but I want it showing in my service receipt/contract should there be any problems moving forward over the next 18months of this new contract. Asked agent but basically didn’t oblige or answer. How can I get a confirmed contract showing all of the package I am paying for and should be received. Nothing should have changed. id be grateful for any help as to who I can contact to get this sorted. Thank you.