Renewal Offer Price Not Honored Due to Wi-Fi Pod Request
Hi Virgin Media Team,
I recently accepted a renewal offer for my Virgin Media contract, as my previous contract had expired. I was sent the pre-contract documents, which I reviewed and agreed to, and I was happy with the terms offered. However, on the same day, I requested a Wi-Fi pod to improve coverage in my home office, as I’m a Volt customer and I’m entitled to this service at no extra charge i thought nothing of it. I assumed since i was renewing i would be just as well to sort this issue
Unfortunately, I later found out that this request for the Wi-Fi pod was somehow processed as a change to my contract, which I was not informed about. This has affected the agreed renewal getting processed and applied. I would like Virgin Media to honor the original renewal price that was sent to me in the pre-contract documents.
I have spent 5 hours on chat with various customer service representatives, but the issue has still not been resolved. I have copies of all the pre-contract PDF documents that were emailed to me, showing the original terms and price.
I would appreciate your help in resolving this matter and ensuring the renewal price I initially agreed to is honored.
Thank you for your assistance.