Forum Discussion

g0fyd's avatar
g0fyd
Up to speed
2 years ago

Renewal of Volt after 18 months

I have the (see below)

Your package (13th November-12th December)

 

 

Ultimate Volt bundle

This includes

  •  Talk More Anytime

  •  Sky Sports HD Pack

  •  Sky Sports and Cinema Collection

  •  Virgin TV V6 Box, Powered By TiVo

  •  Maxit TV

  •  Sky Entertainment & Cinema Ultra HD

  •  Netflix Standard

  •  Volt M600 Fibre Broadband

  •  1 Additional TV Box

  •  Telephone Line Rental

  •  Kids Pick

I started negotiations today as out of contract price went up to £157 from £104 plus the £29 for O2

I went on live chat and agreed a new deal with an agent for the same package at £98 plus the O2 charge of £29 

I received the contracts and confirmed acceptance.

The agent then had an issue at his end (3 hours this had taken on live chat) and the live chat folded so i lost contact with the agent.

I have just received an email saying I am going to be charged £172 per month for my existing package.

So back to square one , can anyone help or advise what I should done. ( I have copies of the £98 agreement with no change to services. I kept asking him if I retained TNT) plus the O2 cost.

 

Help, this is so stressful dealing withe Virgin, probably try retentions tommorrow and waste another day

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Hi g0fyd 

    Welcome back to our community forums and sorry to hear you experienced this issue when trying to renegotiate your contract with us. We can understand the frustration this may have caused and want to best help. I have sent you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Glad to have been able to help with this g0fyd 

    Please let us know if you need any further help and we will do our best to help.

    Thanks,

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 years ago

      No problem at all g0fyd

      Glad to have been able to help with this. 

      Please do not hesitate to contact us if you need any further help.

      Thanks,

      • g0fyd's avatar
        g0fyd
        Up to speed
        2 years ago

        Dear Akua

         

        Very happy with the outcome and your assistance

        Regards Ian

         

  • robputt's avatar
    robputt
    On our wavelength
    2 years ago

    If you are still in your cooling off period (14 days from the new agreement) I'd ring up and have round 2 with them or give them your 14 days cooling off period notice. I've just been in the same negotiation (Ultimate Volt to Mega TV + Addons) and managed to achieve a much better price... £68 + the O2 sim card on top. I also rang O2 and managed to negotiate that down from £32 back to £25. - See my thread here - https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Virgin-Media-Policies-Make-No-Sense/td-p/5445773

    • Tractorboy's avatar
      Tractorboy
      Rising star
      2 years ago

      Yes I have a very similar deal to that. On the O2 sim I am paying much less , go onto their app , should give you upgrade offers , they will not all be increases , should be deals there for less than you are paying , you do not have to be at the end of contract to accept them , just starts a new 24 month contract but can can probably halve what you are paying now..