Renewal of services contract.. Price quoted is lower than price charged.
A few months ago my Broadband, TV and Home phone contract was due to end in October. At that time, as well as receiving numerous spam emails reputedly from Virgin Media, during June/July I started receiving emails with a title of' Don't miss your Exclussive Renewal Offer'. At that time I clicked on the 'Renew your Contract' button which in turn opened the Virgin Media web site. The web site , basically, showed the price of the renewal was identical to what I was already paying. Unfortunately, I was unable to continue at that point due to health reasons, and also due to the fact that we were changing our Bank card details.
Over the next few weeks or so I received furthe similar emails, all showing that I had an Exclusive Renewal Offer. Those emails also stated that this offer would cost 'Just a little Extra'. The email also stated that the renewal was for the same package and the same speeds, but, due to having Maxit TV, I would 'no longer receive the TNT Channel'.
To take advantage of this exclusive renewal offer I clicked on the link button and proceeded to my Account details. My package details were shown and I noticed that the price had been increased by between £1-2.
Later on, I received an email regarding my new package. That shows my TV package has been changed with Maxit TV having ceased and changed to Mega TV. Additionally, Horror upon Horror, the new monthly Bundle Cost would be £105. This new cost is certainly a huge increase over the old cost of £91, and more importantly, it is not the 'Little Extra' as promised in the Renewal emails.
Even more interesting is the fact that my package/services costs have been categorised differently over the last few months. My Bill dated 28th May 2024 shows that the Main Services cost was £117.39, with a £26 Discount then being applied. However , in June I was offered a 'Free ' TNT Sports Channel and the Bill including this, dated 25th June, then showed the the main service costs of £99.39 plus an add on charge of £18, this apparently being for the 'Free' TNT Channel.. The Bill dated 25th July was identical. The Bill dated 27th August, this being the first Bill following my Renewal, shows a main service cost of £92 and add ons totalling £39 which then included the Sky. Cinema Collection. The normal agreed £26 Discount was then applied.
Bearing in mind that the additional channels added to my Maxit/Mega TV Bundle were added, supposedly for no extra cost, why am I being charged for 'add ons' ? I also note that my new contract now shows numerous add ons to my Anytime chatter phone line bundle.
I have been unable to chat to an advisor on 3 seperate occassions, each tome afterwaiting for about an hour just chatting to 'BOT'. Surely, if I cancel these unwanted chargeable 'add ons', shouldn't my basic Package be reduced to the quoted 'Main Service Charge of £92' and then receive my agreed £26 Discount bringing the total charge down to £66 ?
I have been incorrectly charged by Virgin Media in the past, and have had to request a refund. Isn't it about time that all Broadband, TV and Phone contractors provide a simple beakdown of all individual chatges that are appropriate to all users of identical packages. Perhaps,we, the customers should raise a petitioni regarding these charges which could be sent to our MP's for a reading on Parliarment..
I realise that this is a lengthy question, but any assistance would be appreciated. Thank you.