Forum Discussion
goslow
6 months agoAlessandro Volta
This issue has had plenty of mentions on here where the deal delivered does not turn out anything like the deal that was advertised.
Have you made a formal complaint to VM first of all?
https://www.virginmedia.com/help/complaints
This is likely to be fobbed off with no useful outcome but it is a required first step before arbitration as per process and timescales below
https://www.commsombudsman.org/our-process
You could also try a complaint to ASA if you feel the advertising for the renewal was misleading
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