Forum Discussion

donnavkebab's avatar
donnavkebab
Joining in
3 months ago

Renewal not showing on account still

Can anyone help with my account renewal problem please? Renewed online on 28th Oct, had pre contract docs and order emails immediately but nothing else, spent over 2hrs on WhatsApp chat on 31st Oct where retentions eventually confirmed that contract will go through as per the pre-contract/ order emails received and to wait for a confirmation email. I still haven't received an email, the renewal is still not showing on my account and countless other posts on here seem to have raised the exact same issue of online renewals judt never being actioned... now today my premium netflix has for some inexplicable reason changed to standard with adverts! Help, what is going on and when can i expect this all to be properly reflefted in my account!?! Worried.

  • David_Bn's avatar
    David_Bn
    Forum Team
    3 months ago

    Thanks for reaching out to us donnavkebab, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the contract renewal and the concerns that this has created.

    I'd be happy to take a look into this for you, to see if I can shed any light on this for you.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn

  • David_Bn's avatar
    David_Bn
    Forum Team
    3 months ago

    Thanks for working with me on our Community Forums donnavkebab, and I'm pleased to have gotten this one resolved for you.

    Do feel free to return to us on our Forums if you require any further assistance, and we'll be happy to help where possible.

    All the best,

    David_Bn 👍