Forum Discussion

Jjjinto's avatar
Jjjinto
On our wavelength
2 years ago

Renewal links on emails broken etc

I am coming to the end of my contract and have been sent several emails with links to renew.

Whenever I have clicked on any of these I receive a generic virgin media website error. This seems to be a common issue. I received a call before Christmas and asked them to call back in the new year, but this never happened.

How do I access renewals online? I’m now working aboard and won’t be able to call.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there Jjjinto 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry to hear that you have faced issues trying to renew online, can I ask if you have spoken to our team via WhatsApp messenger on 07305 327 112?