Forum Discussion

g0akc's avatar
g0akc
Problem sorter
12 months ago

Renewal Invite email - page not working !!!

I've received an email inviting me to renew/recontract for 'a little extra' a month - sounds interesting - however when I click on the link, either from my phone or laptop, with different browsers, all I can get is 'Oops Something's gone wrong' and 'Can't find the page' - so the link doesn't work...   Only gives me a few days in which to respond but when I try I just get messed around.

See screenshot below

 

Can a forum rep look into this/advise if and when it's fixed and can VM contact me with whatever this offer is please - thanks

 

  • Molly_T's avatar
    Molly_T
    Forum Team
    12 months ago

    Hi G0akc 👋 welcome back to the forum!

    Sorry to hear that the renewal invitation link did not work for you!

    Sadly we are limited with what support we can provide for this, as there has been no offer generated, or contract documents sent to you which we could match if this was needed. 

    It may be that the link is not working as the offer is no longer available - sincerest apologies about this! 

    Generally we don't offer support with package changes via the community forum as these are best done in real time. If you would like the team to offer some support looking into currently available packages, and offers you can do so via 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone or 📲WhatsApp: +44 7305 327 112. 

    Let us know if there is anything else you need our support with.

    Wishing you all the best. 🌞
     

  • g0akc's avatar
    g0akc
    Problem sorter
    12 months ago

    "It may be that the link is not working as the offer is no longer available - sincerest apologies about this! "

    Why would the offer not be available - it shows it is valid to the 7th of February (so for a few more days) and the email only arrived yesterday - see the image from the email sent by VM below

     

    I see this as yet another customer service failing from VM - if you send out marketing communications do at least make sure they work properly!

     

    • g0akc's avatar
      g0akc
      Problem sorter
      11 months ago

      I've now received several of this type of email from VM urging me to recontract.  None of the links work and all give 'Oops Somethings gone wrong' error messages.

      Is there are any way of stopping such apart from unsubscribing/blocking them?  Pointless receiving such/VM sending stuff that doesn't work!

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        11 months ago

        Hi g0akc,

        Thanks for posting, and sorry to hear there's an issue with the email offer.

        So I can get a few more details from you, I've popped you over a private message.

        Alex_Rm

  • g0akc's avatar
    g0akc
    Problem sorter
    11 months ago

    PM reply sent Alex

    I've just spoken to an agent - but renewal prices are far too high especially with no TNT Sports (have to pay even more for the add on)

    I asked to leave at the end of the current contract period but now been told I have to call back again when it is down to the 30 days......

    • Carley_S's avatar
      Carley_S
      Forum Team
      11 months ago

      Hi g0akc 

      Thanks for coming back and letting us know. 
      Alex will be able to support further through your private message and answer any further questions or concerns you have.