Looking through the forums, it seems that people are having difficulties with renewals. Same here. I renewed for two years yesterday, got a confirmation via email but on my Virgin media it's showing that I still need to renew. How do I resolve this? Many thanks.
Forum TeamHi Zokko,
We are sorry for this issues you have been dealing with!
We can get this looked into for you! We will send you a PM to get into your account.
Hi Zokko
Was there a renewal start date indicated on the 'confirmation' email?
How did you order the renewal offer?
Changes made over the phone are usually actioned immediately (unless the change also involves new equipment, in which case that won't complete until you've received and activated the new equipment, or if the renewal was a downgrade which usually takes 30 days to complete)
Once you've agreed to the terms and conditions for any online renewals or regrades made through My Virgin Media or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
Once it's been 14 days, if the new contract hasn't been put in place, pop back and update this thread and a member of the forum team will be able check things further for you
