I have received my renewal cost which has increased substantially. I called and they reduced monthly cost but still over £30+ pounds more a month.
On discussion with other VM members who have been loyal they appear to be paying less than I was paying for my contract that has just finished.
Do not really want to change supplier but feel I am being forced to.
Each of your monthly bills, and your contract, all show what your undiscounted price is - along with details of your time-limited discounts. So I'm not sure what you mean by receiving your renewal cost?
My educated guess would be an offer to pre-contract at whatever price is mentioned.
Realistically, it matters not one jot what others may be paying for your combination of services. What matters is what price you can obtain from alternate providers to supply you.
Have you researched this? If not, you need to - it's the absolute basics of a negotiation with VM retentions.
VM will take from you the maximum amount of money you are prepared to pay and that VM can get away with. This may be a lot more, or less, than others who receive the same services. VM tries to carve out an individual deal/price with each customer at renewal.
Do as japitts suggests and work out which competitor you would move to if you do not stay with VM. Have that package/price info at your fingertips when you try to renew with VM.
If VM's package/price does not meet your needs then switch supplier.
If you have marketing options on in 'My VM' you may get a retentions call back after you cancel but it is not guaranteed so if you do cancel you need to be prepared to follow through and leave.
Retentions will already know whether you have fast broadband available from another supplier at your postcode. If you don't have the same information and a competitive price quote then you will lose any negotiation.
Forum TeamHi Michaelgrigg 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear you have some concerns about your available options for a new package / contract renewal. Was the initial offer you found via our My VM platform? 👉 virg.in/myVM if so, it's worth chatting to us to ensure we've covered all the best available deals for you to consider.
We sadly don't generally offer support with package changes via this platform as they are best completed in real time. The team will be happy to run through all available options for you. We'd recommend getting back in touch via any of our direct contact methods;
Social Media; (Facebook, Instagram & Twitter)💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp: 07803089684
Hopefully we are able to find a deal that best suits you 🤞, but if you are considering leaving you can find all the information you may need here 👉 https://www.virginmedia.com/help/leaving .
Wishing you all the best! 🌞
