Forum Discussion

Hosay299's avatar
Hosay299
Fibre optic
4 months ago

Renew requested via WhatsApp is not getting any help

I am looking at renewing my contract told same plan would be £82.00

I was offered

Virgin TV 360 box

Mixit TV

Volt 250 (125-250) Broadband

Anytime chatter

Only for 82.00GBP.

Why so high I am paying £43 pounds now??

 

Can virginmedia.com explain why you not offering me a deal??

 

The WhatsApp chat is going down hill.

 

Can someone tell me what's going on. So big increase how can u explain it. I have chat if u would like it. 

 

No other offers given when new customer get better as u see on website.

 

The chat also sends messages with code showing. 

 

I asked whoever I chatted with to log formal complaint.

 

I was expecting better of u 

  • Think agent opened complaint but then closed it why. ??? 

    He did not understand what I was saying. 

     

    Please re open complaint ASAP. 

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Hi there Hosay299 Thanks for reaching out to us on here. 👋🏽

      We're sorry to hear about the poor experience. 😢
      I'll look in to this for you and assist.

      I will send a private message.

      Kind regards,
      Ilyas.