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Andarney's avatar
Andarney
Joining in
2 years ago

Removing netflix fee from account

Hi please can someone help me?!  My package now includes Netflix (I cancelled my separate subscription). On using Netflix on Sunday last a message appeared that I couldn't read, even with glasses. I obviously pressed the wrong button and I now have a charge for which I obviously don't want. I've been on WhatsApp and call handler wasn't helpful and didn't explain how despite me asking. On there over an hour. Said I need to go into my account and change it but for the life of me I can't see what I need to do.  Please can anyone explain how? Thank you

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Andarney,

    Thanks for posting and sorry to hear there's been some confusion with the billing.

    So I can take a closer look at this, I've popped you over a private message.

    Alex_Rm