Recently taken out Virgin broadband. But for the life of me it will not let me register my account. It gets through to the password creation part then it just freezes. I get no help over the phone as I can't verify my last bill (haven't had one) and I can't tell them my bill date as I can't log in to view the information.
Any suggestions anyone?? Anyone else encountered this??
Forum TeamHey jonhig86, thank you for reaching out I am so sorry to hear you are having some trouble setting your online account up.
Are pops ups allowed?
With the password is this staying with the password rules?
Yea pop ups are enabled, I have tried multiple devices and browsers and yes password within the the rules regarding characters etc. it just freezes the page and then jumps back to the first part. On Microsoft edge it says the website is not responding.
Forum TeamThanks for confirming this Johnig86
We can see that you've already made a thread regarding this issue. Please do not make multiple threads on the same issue. This allows us to keep all information within one thread and to save any confusion and multiple requests that can interfere with any resolutions or actions taken on the account.
We can see you're already been offered a private message by one of the forum team who has asked for further information to assist you on this. Please reach back out to them and respond over your already open private message and they'll be able to assist further.
As stated in the other thread I am not able to reply to the DM as when I push to send the reply it doesn’t do anything.
