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sanders077's avatar
sanders077
Joining in
8 months ago

Registration Issues

I have experienced an issue where I have attempted to register my new account but have not been sent an email to verify and finish setting up my virgin media account and therefore cannot access my account at all. Any help would be appreciated.

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    8 months ago

    Hi sanders077 thanks for your post although we're sorry to hear of your concerns raised here.

    Please allow me to send you a PM so I can investigate this for you - please expect a PM to arrive shortly and respond directly when you can!
    Many thanks

    • Mecid's avatar
      Mecid
      Joining in
      18 days ago

      Hi,

      I have some similar issues - I am a new customer. I bought the broadband package, and I received all the details for registration. However, when I enter the details (account number, area of reference, my email address, and choose a password), the page doesn't continue to register me. It stands for a while and then says, "The page is unresponsive". See figures below.

       

       

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        18 days ago

        Hi Mecid 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you're having 😔

        I can see you've spoken to the team since you posted. Are you any further forward with this?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel