Forum Discussion

MauriceAP67's avatar
MauriceAP67
Joining in
19 days ago

Registing Account

I am trying to register my account to be able use the mobile app. Everytime I choose a password in accordance to the instructions and click confirm it starts to register, then pauses, then the website reloadswith a message to choose password screen. I have been trying to register in the past 10 days and no luck and Virgin media customer service were of not been able to help. J ust joined from the Sky and I wish I had stayed with them. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    18 days ago

    Hi MauriceAP67 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    I can see you've spoken to the team since you posted. Are you any further forward with this?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel