Forum Discussion

kunal_shah49's avatar
kunal_shah49
Joining in
2 years ago

Regarding Account Number

Hello. The complaint and query relates to the below: 

The contract for the 18 months comes to an end on 28th February 2024. Been having quite a lot of problems with getting a better deal before the 18 month contract comes to an end. At the moment we pay £22 a month , the new quotes that the retentions tier 2 team have been giving us is £50 , £60 and that we must take up the broadband to carry on with the services or pay the £39 after the 18 months come to an end. This is just too much and we want to keep everything the same.

Please look into this and see if there is anything at your end that you can do to keep the price at £22 a month with everything the same without us having to call and give a 28 day cancellation to leave Virgin Media.

The team on the phone are forcing the customer to take broadband when this is not needed. The customer has dementia and of course they don't need the internet.

Elderly people do not need broadband and extra services.

Thanks.

 

[MOD EDIT: Subject title changed for clarity]

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello kunal_shah49

    Thank you so much for bringing this to our attention.

    As a rule we tend to not be able to deal with package changes on our community pages.

    However due to the nature if the issues you have faced trying to help MR Shah, we are happy to take a look and see what we can do to help from here.

    If you don't mind, I will need to send you a private message to take some details. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Thanks for your patience and understanding over the last few days kunal_shah49.

    The package has now been amended and details have been sent by Private message.

    If you need anything else please let me know.

    Gareth_L