Forum Discussion

tess09's avatar
tess09
Joining in
2 years ago
Solved

Red light on hub

The red light on hub is on all the time . I have tried rebooting but still the same . It is not in sunlight and appears to be working ok as no issues were found when tested. Is there anyway I can spe...
  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Hello tess09,

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with your hub showing a red light
    I'd like to take a look into this for you and arrange a swap.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 

    In the mean time can you also ensure its in a well ventilated place please 
    Regards     
    Gareth_L
     

tess09's avatar
tess09
Joining in
2 years ago

Thank you. The hub is in a well ventilated area. A pm is ok will look out for it

Gareth_L's avatar
Gareth_L
Forum Team
2 years ago

Thanks for passing security tess09.

Now we have arranged an engineers appointment to swap the hub over.

Can you please let me know how the visit goes.

Gareth_L

  • tess09's avatar
    tess09
    Joining in
    2 years ago

    You booked the engineers appointment for today 28th @8am --12noon for me but no one has shown up is there anyway I can find out if they are still coming to change the hub.

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 years ago

      Hello again tess09.

      Sorry the appointment was not done today.

      It was actually postponed due to an outage in the area.

      Any appointments that are booked and we have an issue in the area are stopped.

      This will be cause the engineers would not be able to activate any new equipment.

      I can rebook you in.

      I will book you in for the next available day you mention in your private message if that is okay.

      Or I can look at sending one out for you? which ever suits you better?

      Gareth_L

       

      • tess09's avatar
        tess09
        Joining in
        2 years ago

        Book me another appointment please.