Forum Discussion

THEGUYVER's avatar
THEGUYVER
On our wavelength
18 days ago

Recontracted - billing query

Hi, its bad enough that a long term customer is thought of less than something you step in but i am fuming! Recently i was told my already high package will go up to £114 odd so i tried to get it reduced but they wouldn't budge so i went for the £73 deal begrudgingly but today i get an email saying thanks for the changes (what changes!?) it will be £136 on my next bill!!...wth is going on at VM?

Can a member of VM please check this as there is no way in hell I'm paying £136 for the service you offer!

 

Kevin 

 

[mod - title edited for clarity]

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    17 days ago

    Hey THEGUYVER, thank you for reaching out and I am so sorry to hear about your package deal.

    How did you go this renewal, was it online?

    Also when you got any confirmation, did it state that price on it or a different one? Cheers 

    • THEGUYVER's avatar
      THEGUYVER
      On our wavelength
      17 days ago

      Hi, just found this thread as it went awol. the renewal was via VM online where my account is. and it stats on it the price of £73 until April 26 when it will go up yet again to £76 etc.. 

      • Lee_R's avatar
        Lee_R
        Forum Team
        17 days ago

        Thanks for getting back to us THEGUYVER 

        So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R