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LizzieLoo75's avatar
LizzieLoo75
Tuning in
12 months ago
Solved

Billing Query

My VM broadband contract comes to an end on 19th May.  I rung and gave 30 days notice on 21st April.  I'm not ending it early. This is the natural end date for my cheaper price to end.  I cannot afford £57 per month so leaving. Simple as that I'm afraid 😪

I have received a final bill for £51.00 covering the period from 9th May to 8th June. I have been paying around £29.99 and it just went with the usual April price rise to £31.55.  I'm a little (well a lot actually) confused about billing from my disconnection date up to 8th June when I obviously won't be using Virgin Media Broadband.  

Please can someone explain it to me.  Thank you

 

 

 

 

 

  • newapollo's avatar
    newapollo
    12 months ago

    Hi LizzieLoo75 

    Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

    You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

    Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies by cheque

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi LizzieLoo75 

    Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

    You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

    Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies by cheque