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Bozzie's avatar
Bozzie
Joining in
6 months ago

Re: TNT sport removed from package.

Hi, I renewed my VM package via the VM app in September, which stated there would be no change to my package, other than a £5 monthly increase. The pre-contract information did not make any mention of TNT being removed, so I agreed to the renewal, but later found out that TNT has been removed. When I called customer service early October to query this I was told to call back after my new contract is live, late October, and TNT would be reinstated at no additional cost. I called VM customer service today only to be told I will have to pay an additional £18 for TNT.

I was happy to renew at the cost quoted for all the channels I had previously been receiving, but I am not happy to pay the monthly cost without TNT, and would not have renewed if I had been aware of this change. I did not receive any communication relating to this change prior to it being made. 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Bozzie 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel