Forum Discussion

jakeyyjake's avatar
jakeyyjake
Joining in
2 years ago

Re: Reset password not working

I am having exactly the same situation. I need to access my account asap!!

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 years ago

    Hi jakeyyjake,

    Thank you for reaching out to us in our community and welcome, what happens when you try to set up a new password, what error do you get?

    Regards

    Paul.

    • jakeyyjake's avatar
      jakeyyjake
      Joining in
      2 years ago

      Hi Paul,

      Whatever password I try to select, it states it's part of my username and doesn't allow me to reset it. 

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for getting back to us,

        Sincere apologies jakeyyjake, so we can investigate this matter further please expect a PM from myself.

        The message will appear within the envelope icon.

        Regards,