My broadband hub is supposed to arrive in a few days, but i still can't link my Virgin Media account or track my order. I'm getting the same issue as others; it says my account is linked to a different email (the same one i signed up with), even though I have only ever used one as I'm a new customer. I can't access anything. Please fix this ASAP.
Forum TeamHello adishree
We're sorry to hear of the issues linking your Virgin Media account, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
We have help here with a section specifically for VMO2 ID queries a little further down. One of the options is in regards to linking and advises the below:
When you register for a Virgin Media O2 ID, we’ll automatically link your accounts if your sign in email address matches. If you signed up for your Virgin Media O2 ID with an email address different to the one you used for My Virgin Media or My O2, we’ll ask for the details of your Virgin Media and O2 accounts and link them to your ID.
If you skipped this step during registration, follow these steps:
Follow the on-screen instructions
Hi,
Thanks for the reply. I've followed all the steps mentioned. I've tried linking through "Manage Your Products", but it still doesn't work. I've only ever used one email address with Virgin Media (the one I signed up with), and I receive verification emails there. But when I try to link the account, I keep getting the same message:
I've tried everything, even switching browsers and trying from Bing, but nothing works. I'm a new customer, and this is becoming really frustrating, especially since I'm unable to track my order or access my account information before my broadband hub arrives, which is scheduled for tomorrow.
Can someone please check this and help me link my account?
thanks.
