Forum Discussion
- chrisaginnTuning in
Absolute disgrace this telling you to cancel on the day. I too have reported this to Ofcom. Hopefully Virgin will be fined millions and have to pay everything back to their unfortunate customers.
- Matthew_MLForum Team
Hey chrisaginn, thank you for reaching out and I am sorry to hear this.
Are you having some problems trying to cancel?
- asim18Rising star
chrisaginn wrote:Hopefully Ofcom will give them a hefty fine and make them refund everyone.
Unfortunately when any big company gets fined by any regulator, it's usually the customers that end up footing the bill. It won't come out of the person responsible's or the CEO's personal bank account. They just put up the prices even more and make the customers pay for their mistakes.
If a company with 6 million customers gets fined £6 million, then they can simply increase everyone's prices by £1 a month which allows them to pony up the full amount within a couple months. As if nothing wrong was ever done.
This mechanism is also really unfair for small business owners. I've seen small business owners make 1 small mistake and their entire life gets ruined.
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