Forum Discussion

Mark3683's avatar
Mark3683
Tuning in
2 years ago

Re: How to let us know if the account holder has died

Mum died nearly 2 weeks ago. I've called, emailed, written in this forum, all to no avail. All I want to do is cancel her service and avoid costs at one of the hardest times in my life, yet all advisors and persons replying have acknowledged her death but have refused to cancel the account. I'm so sad and frustrated. Will cancel the direct debit and assume there will be a response then...

 

Worst experience/serve/company I have had the misfortune of dealing with

  • Hosay299's avatar
    Hosay299
    Fibre optic
    2 years ago

    Hi i am sorry for your news and hope we can help the best way then is to open a formal complaint if the normal vm staff have not done what they should have done

     

    you can find the info on here 

    you canfind more info here as i did a google sreach and found this info out as not simple to find on the site

    the staff on here take a few days to reply so they should reply soon hope u get sorted 

    If we can be of any more help just reply back on here

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello Mark3683. 

    I am so sorry to hear about the passing of your Mum.

    At what must be a very sad and stressful time for you and the family. I know you have more pressing things that need to be arranged.

    I can get the account closed for you from here.

    I will need to send you a private message to take the account details though.

    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L