Forum Discussion

Piddy's avatar
Piddy
Joining in
11 months ago

Re: How do I escalate a complaint?

Same here. I want a pod but keep getting told there is an intermittent fault which will be closed in 24 hours. Technician came and sorted a month ago and I don’t have an issue except range. Can’t get anywhere with supposed customer service.

  • Hi Piddy 

    Welcome to our Community Forums and thanks for your post.

    I am sorry to hear of the issues with your service.
    I'd recommend using our Connect app. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a WiFi Pod is needed, you'll be prompted to order one. 

    In regards to your complaint, are there any updates here?