Forum Discussion

Gblatch's avatar
Gblatch
Joining in
7 months ago

Re: Demands to return equipment I don't have

Hi Vikki,

im having a similar issue - I was initially sent a equipment that was never delivered to my address, when I signed up in 2022. This was resolved and we were sent out more kit - we’ve received and used this kit. We left this year, and returned said kit. However we are being chased for the other kit again that we never received! And being charged this on a bill.

 

please help!

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    7 months ago

    Hi Gblatch 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel