Re: Credit File Amendments

After being a customer with VM for six years we moved house so closed the account and paid what I thought had been the final bill. I also cancelled the direct debit. 

It turns out there was still an outstanding bill of £66 on the account which I hadn’t paid and it remained unpaid for 4 months. During that time I didn’t get any correspondence from VM to warn me that this was the case. I only realised when I tried to get a mortgage and was rejected because it had ruined my credit score. 

I’ve paid the bill but it’s still not showing as paid on my report so mortgage still won’t be accepted. We’ve now missed out on the house we wanted to buy. I never missed a payment in the 6 years I was a customer with VM but now being punished for one missed payment I didn’t know about. No one is able to help me sort this, the customer service is absolutely shocking. Please can someone contact me to get this resolved??