Re: Contract charges agreed to not applied

Need someone to contact me as previous attempts to clarify why the charges on my change of address have not been applied. The charges for £20 for the change my address fee, plus the £27 monthly bill agreed to as per what was being charged at my old address have not applied. A payment of £64.70 has been taken from my bank account today instead of £47. In addition I do not believe the rolling credit of £6 has been applied to the £33 so that I can be charged £27 as agreed for my future bills. No does it show anywhere on the contracgt. Previous conversations with advisors have told me to ignore this and the rolling credit would be applied. I did not have internet for 3 days when I moved to my new address only to be told the device is registered to my old address still and they had to change it. In addition I cannot see any bills for my new address since moving on the 1st of November not does it allow my email address to be associated with a new account number generated since I moved. Well confusing and no one has a clue what to do and how to resolve this previously. Had the same at the beginning of the year and very long winded. Need someone to assist please.